Ashley HomeStore

If you need a change of scenery, welcome to the Ashley HomeStore furniture store at 340 Baychester Ave 2nd floor, Bronx, NY 10475, United States. Here you'll get your heart's desire and find what you've been planning for a long time.

Fresh arrivals, good deals, current trends in the furniture market - this and much more awaits customers in our showroom. The variety of models will please both connoisseurs of modern style and classic ones. With us you can beautifully design a room in the spirit of loft or provence.

You can choose from a variety of materials, colors and textures. The competent consultants of Ashley HomeStore salon will help you to make a successful purchase and will answer any questions.

We have a system of quality control, plus a guarantee of the factory manufacturer. All the furniture in our assortment is made from safe raw materials and has the necessary certificates.

Customers will be pleased with reasonable prices, and regular sales, promotions and discounts will help to save money. Ashley HomeStore company also provides related services: pick-up, lifting, delivery, installation by qualified specialists.

GPS coordinates on the map: longitude - -73.8288929, latitude - 40.8676897

Ashley HomeStore
Rate: 4.1
Address: 340 Baychester Ave 2nd floor, Bronx, NY 10475, United States
Phone number: +1 732-548-1200

GPS coordinates

Latitude: 40.8676897
Longitude: -73.8288929

Location on the map

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reviews

William Harmon
Priscilla was amazing. She was knowledgeable on all the furniture that I was curious about and without a doubt a great representative at Ashley furniture. She is a true diamond.
2 months ago
Kate Hesley
Out of all furniture shopping experiences, this one was the most COMFORTABLE (pun intended) Both William Parris Peter and Patrick were EVERYTHING!!
3 months ago
James Hilterbrand
I love love they way. They treated me. Vanessa sale person was amazing.
2 months ago
YourFav SkinnyGirl
Placed an order with Kiana on 5/24/21! A kind considerate associate that took her time introducing various furniture to us and explaining how they would suit our needs. She also let us know that the delivery time would be long for some of our items and placed them on rush delivery. Our items are scheduled to come in roughly next month or so so I'll be updating my review to 5-stars if they come in with no problems. :) The purchasing experience was flawless and I'm hoping delivery is the same.
3 months ago
Lee Goldstein
Peter and the team at this Ashley Furniture location provided me with excellent service! Not only were the staff friendly and patient, they were also knowledgable about every home furnishing item they carry. Peter gave such great recommendations on mattresses and his knowledge of each model was extensive. I couldn't be happier with my purchase! I had such a great experience at this this store and I plan to return again soon for other items.
4 months ago
Annysia Mahan
Vanessa, Richelle, and Peter were amazing. It took us three days to decide on what we wanted but they stayed very patient and helped as much as they possibly could. Will definitely be doing business with them again in the future.
3 months ago
Rebecca Rutgers
Great selection. They also have great prices with the option of financing. The sales people are very friendly and knowledgeable.
4 months ago
Jill Bird
If you want great items but horrible service... This is the place. The items purchased were amazing, can not complain about that but the service after the sale is just horrible. Patrick, said our purchase came with a bed frame but no headboard so we went ahead and ordered a headboard to go with the bed frame that was supposed to come with “the package”. He also said that the items would be delivered and assembled, he clearly said to tell the delivery men to place the mattress protector on the mattress after assembling all items. Well the day of the delivery they could not do that because apparently it was just an in home drop off. Immediately I contacted him but he did not answer my call nor text. In the meantime I spoke to customer service through a phone call and they said nothing could be done if I did not get in contact with him, which I find ridiculous, corporate should ALWAYS have a way to contact and manage situations were a customer can not reach a salesperson nor store. Then I opted to chat with someone virtually who at least sent them an email explaining the situation. It took him two days to get back to me because I said I would return everything. He said he was going to find out what happened and get back to me... Two days later NOTHING!!! I had to go into the store to speak to a manager, Luciano, who said corporate can pick up ALL items and refund them or he was going to try and find the inquiry and see what could be done. This was from May 10th, 2021 and still nothing has been resolved. Corporate seems to say they can not refund items that have already been delivered and yet their own store sales manager says otherwise... I always have to contact, or go out of my way to speak to them and nothing gets resolved. DO NOT BUY ANYTHING FROM THIS STORE!!! Once again items are great but service is horrible after sale. Who gets a whole bed set with no bed frame!?!?!? Exactly!
5 months ago
Tiffany Scarlett
Wonderful store with a great staff!!! Helsa and William are two exceptional people. Helsa was engaging and patient with us during BOTH of our visits, and William checked in multiple times to make sure we were taking care of. Finally Lou, the store manager, tied all the pieces together. All of you guys are great, keep doing what you're doing!!????????????????????
4 months ago
Chris Black
I had a good buying experience. Walked in , met with Briana. She was good let us walk around and then asked us some questions. Once she saw what we wanted, we were on. Found the sofa with side chair. Got it and she has a it being delivered. Very happy.
6 months ago
Ali Alrayes
A great experience. When I got to the store I was greeted by William. His energy and helpfulness was amazing and definitely helped me get the furniture I really loved.
4 months ago
Joshua Correia
Excellent place William Parris is a very nice trust advisor person he help me out when I went to Ashley Home store.I love the store very nice furniture.
3 months ago
Pam Seidler
If I could give this location zero stars I would. The lack of communication and wait time has been extremely unprofessional. We ordered enough furniture to furnish a 3 bedroom apartment in mid April and are still waiting on two-thirds of it to get delivered with estimated delivery dates in late July/August. I had a confirmed delivery for today and just found out the delivery date was moved and this wasn’t communicated with me. I had to be the one to call corporate since the store never answers the phone.
3 months ago
Teresa Skura
Vanessa gave us great customer service, caring and very informative. Richelle & petter were both kind and helpful
3 months ago
Coby Ashkenazi
Second time shopping at Ashley’s to furnish my apartment! It was great, Vanessa & Chavez helped me out. They have great customer service help and helped me through the whole process! Most def Recommend to family and friends
6 months ago
Ian Davis
Purchased an item on 4/27/21 and was assured by sales associate P......k that it would be delivered within less than a month. Obviously this didn’t happen. Called 800 number after a month went by and was told item would be at the warehouse by 6/9/21. Call on 6/8/21 to make sure order was on time, this time was told it would be in warehouse by early July. Told the 800 number agent to cancel my order and was advised to go to the store. Went to the store the same day only to be told that a manager wasn’t there to cancel my order. Sales associate attempted to save the sale and said manager was going to make a “special request” to give him until next day. Called the next day, they had a “power outage”. Sent text msg to sales associate to confirm order was canceled by manager but did not receive any response only after I had written an email to customer care to cancel my order. Terrible experience. Would not buy from this place ever.
4 months ago
Chris Hawk
This is my first time in this location. The location where I have gotten all my furniture was in new Rochelle. The service in Ashley is always great. I've never had any issues or problems. The salesman works with you. No pressure, I like that. Let me look around then approach me. I have a card with them so I've been making lots of home improvements. Compared to the other furniture stores in bay plaza. I would recommend everyone one to check out Ashley at least once before making a choice. I will be back for other things
4 months ago
Wafa Hasan
I would not recommend anyone to shop here. I order a twin mattress on June 2, in the store. I was given a delivery date of 6/15. Then on the day before I get a message that's out of stock. Then I went back to the store and Patrick the Manager and the sale agent Christopher both tried to get me another mattress that was supposed to be in stock. I was then giving another delivery date for June 25th. Once again I was notified that it's out of stock. Then once again I go back to the store and spoke to another sales Agent Akida and Manager Hector. They both Promise and guaranteed that they would get me another mattress that would come on 6/7/2. It came a it was the wrong mattress. And I'm having problems with Rectifying the problem. DON'T TRUST THIS STORE.... They are not trustworthy and just want to take your money, And don't care about the customer's and whoever's the owner or manger of this location he too, is not of help I think his name is Jerry Cook. DON'T EVEN WASTE YOUR MONEY OR TIME THERE... THIS STORE HAS SOME DISHONEST GROUP OF PEOPLE WORKING THERE.... BE AWARE.....
3 months ago
Erin Abrahamsen
Had a great sales rep. Friendly and knowledgeable. Just been waiting over a month for the rest of my purchase when i was told I would get it last month in April. Sales experience and the actual thing, not the same. No returns and you can only cancel what you did not receive yet. Read the contract well.
4 months ago
Angela Hernandez
I had a great experience. Chavez was our customer representative. He was knowledgeable .. helpful...curtious..and very respectful. The rest of the staff was amazing. Very organized ...clean and followed all safety precautions.
6 months ago
Christian Montalvo
William is the best salesperson I’ve ever spoken to promote him now.
3 months ago
Tom Pinckley
Great deals! Great sale! Wonderful workers and the boss will give you the best deal possible ???????????? 10 stars from me! You have to see there furniture wow!!! Look for Vanessa she's great.
8 months ago
Joe Kennedy
I was helped by William. First thing coming into ashley's, my partner and I were greeted by William and he was amazing. So patient and very good at answering our questions. We were given space to browse and we were checked up on often. He took the time to find out final prices for us without us asking. As first time couch buyers, we felt so comfortable and very attended to! Most of the couches weren't my style and I didn't buy anything on my first visit, but the kindness we were showed (and I saw a couple couches I might decide between) makes it more likely that we will come back after more browsing.
8 months ago
Mesfer Asiri
I am so happy I went with Ashley Furniture to furnish my living room at my new apartment. My Trusted Advisor was Janicia Ottley at the Baychester Avenue store, she was great! She listened to our wants and needs and took her time with us. She even helped me get an increase in financing so that I could purchase all the pieces I wanted at once. All the pieces were in stock so she booked my furniture delivery and I received my living room furniture in 3 days! I was a little indecisive at first on what to go with but I am so happy she took the time to explain things about the different pieces I was looking at because I really believe she helped me make the best choice. I am elated with my furniture! Great quality and durability, I know the pieces will last me and my family for years to come!
6 months ago
Yeri E
Very nice and detailed customer service. Heavy duty furniture. Quite pricey but 5years warranty. Less collection for children
7 months ago
Suzette
Great Service! Delivery was fast and easy.
3 months ago
Lauren Cox
My time here was amazing because of the sales lady Helsa she is very nice, Patient,and friendly she took her time to show my husband the stuff that we need we need more people like her because of her I will shop here again thanks you!!!
5 months ago
Brandon Warrington
Justin and Chris were very nice. They were very knowledgeable, and they work with you.
3 weeks ago
Bruno possum
THANK YOU WILLIAM :) I went in today looking for some pieces for my bedroom and living room, and I had a wonderful experience. Thank you to the sales rep William who went above and beyond to help me, I was able to find everything I was looking for.
8 months ago
Binal Shah
Two weeks ago I went to purchase my sofas after months of shopping. I finally settled with what I thought was a good fit. I live on a fourth floor walk up so I made sure I paid for the furniture to be broken down ahead. This gave the delivery people ample time to break it down. I’m a full time employee and do not have a flexible schedule. My schedule is extremely tight so I like to have things done when they are supposed to. Sunday night prior to my tue delivery I get a call from the delivery dept at Ashley’s for them to tell me they did not break down the furniture in time and I won’t be getting my delivery tue. When I asked why not he said that I had paid for furniture break down and it didn’t get done in time. When I asked why not, he simply stated he will not make up excuses it just did not get done. I then asked so when will I get my furniture, he said customer service will call you with a different date. He then proceeded to tell me to say it wasn’t to my expectations or something like that but I told him that’s not the reason I didn’t get the furniture it was on your end. He again proceeded to say I won’t make any excuses. That Monday I then called the person at the store who sold me the furniture and he assured me my furniture was on the truck he didn’t know why I got that phone call and I have nothing to worry about. I called customer service they reassured me. So I went ahead and prepped my living room tue night after a long day of work. Tue morning the customer service lady stated I wasn’t getting my furniture. This is the most unprofessional store I’ve ever dealt with and I will be going in promptly for a full refund. Unbelievable. If I could give zero stars I would.
4 months ago
Nick Summy
Leaving this 5 Star Review Strictly for William! He is the definition of a true salesman. He was warm, welcoming, super informative & helpful. I came in looking to browse some sofas and he gave me a tour of the sofa sections while gauging what I was looking for. He wasn’t pushy or trying to oversell. I felt like he was truly looking to help me out. Honestly he did everything he needed to do & more to help me find what I was looking for but the furniture at Ashley just dropped the ball. They were either too stiff, too pricey or not the right color I was looking for. If I ever need to purchase something from Ashley in Bay Plaza I’m coming straight to him. He provided me with an amazing experience.
11 months ago
adrion gunning
Pretty good service and products. A little pricey thought. Nevertheless, very good
7 months ago
Brandon Rockwell
Great Furniture You Will Love, somewhat pricey... However, great brands...great quality!
5 months ago
Lori Yensan
Amazing service. 10 out of 10 recommend they make your shopping experience so fun and they're very patient and friendly !!
7 months ago
Kimberly Majerus
Did have a great selection. I prefer the store near Costco in New Rochelle.
7 months ago
S Minervini
Disgusting my table was peeling sent me another one and that one was damaged as well so tech guys says nothing last for ever and it will continue to happen was in the store today 6/20/2021 and the manager said he will email someone that's it,my table was damaged you send another and that's damage I complain and nothing. Angry person,please help
4 months ago
Tyler Lund
I am completely disgusted with this company. I purchased a sectional from a location in The Bronx and I was super excited because it's so beautiful. The sofa part of the sectional was damaged and the delivery person advised so they sent it back to the warehouse while I still kept the luv seat and wedge. The delivery person placed the wedge and luv seat where we would like (against the wall) but unfortunately as they were headed back to do other deliveries we noticed the wedge was broken as well. The luv seat is torn as well. We reached out to Corporate office in the Bronx and the store and they said my only option is to have someone come to repair it because it was already placed in our home. There is no way for this wedge to be fixed. February 15th 2021 I received my delivery. February 16th 2021 the sofa was returned as a full refund. I did not ask for a refund I just wanted it to be exchanged for a power reclining sofa but they took upon their selves to fully refund it with no anticipation to send a new one. Ashley furniture Corporate advised it will take 7-10 business days to receive the full refund for the sofa. Still have yet to receive the full refund as it already has been 7-10 business days that has passed. Every time I reach out to Corporate not only is the person really angry and possibly hate their job, they also give me no solution to the problem. Their suggestion is to go to the store where I purchased the sectional. Basically I have to go to the store to find out where my refund is. This is by far the worst customer service experience I have ever had in my entire life.
8 months ago
John Manson
Shernane and Tiffany made our Ashley’s experience SO simple and quick! They helped us find exactly what we were looking for! THANKS AGAIN, GUYS! ????
7 months ago
randomanonymous smith
Kiana was absolutely amazing!! She was very patient and kind, definitely a great experience.
6 months ago
Owen Schultheiss
I had to put one star to post but I wish I could post a minus one million stars. I purchased a dining room set and a sectional back in October 2020 I received half of the sectional in early November and I have been given the run around since then. I call customer service at least once a week, the representatives are rude and unprofessional the manager is no help at all. It now the middle of January and my living room is still incomplete because they cant figure out what they did wrong on my account. I financed half of the purchase and I am making monthly payment on furniture I don't have. BUYER BEWARE they were very nice and welcoming when I was in the showroom but now I get ignored when I call and all I want is someone to help me get my furniture delivered.
9 months ago
Brittany johnson
J'RYAN is the BEST! He has the patience of an angel and super great CUSTOMER SERVICE! He's not pushy and takes his time to explain everything to you and answers all questions. Please when you go even to look around please ask for J'RYAN!
7 months ago
Mark Haugen
Great customer service. Cherise Haynie was my salesperson and she was amazing. So helpful and knowledgeable. Highly recommend!
8 months ago
Thomas Kennings
The customer service at this store by the plaza mall is great very attentive. This would be my third time coming back due too their attention to help the customer. Ask for Akita or Shernan.
8 months ago
Lisa Slusher
If I could give them no stars I would. They lied to me about the time it would take to be delivered to my house. Just so he could get a commission. Not a place I would ever do business....
7 months ago
Khristy Kline
Great customer service, attention to details and delivery was on point. No hassle , friendly and fast.
7 months ago
Catherine Samson
I had the best experience with a salesperson by the name of Cherise you must see her If you want to purchase anything in the store. She is a gem.
7 months ago
gagandeep kaur
I want to say thank you to Christopher Lugo. He is an amazing sales person on Ashly Furniture. He assisted me to furnish my apartment with so much patience and ideas, Christopher was very Professional especially with his knowledge of mattress and bases . A true professional thank you
8 months ago
Burkhard Streit
order#019216665 was placed on 2/09/2021 for a bedroom set with under bed storage for $1,400. was told within 48 hours a delivery date was going to be emailed to us. 2 days later nothing and after calling the store a being told there wasn't a date anytime soon for delivery because it wasn't in stock we went to the store and asked for explanation which was simplified with it was an error on our part. so the order was changed for a different bedroom set entirely that was in stock. delivery date was given feb.25 and a few days prior we called for status and was told the item was partially being delivered because it wasn't in stock.after calling the store and complaining to corporate we were promised a called back from the store which i never received.after the delivery was delivered the chest and boards were delivered. the bed could not be mounted on anything still sleeping on the floor i called again corporate and was promised a call back once again but from management in corporate and never received it. We have consistently been lied to with delivery dates dates and whether or not the item is available. Ali Hufsa was the sales person who has not followed up on the situation ever. Julia was a sales person on a previous purchased i made and she was the only person helping me by trying to explain the situations ever changing outcomes. She was not obligated to help and is the only reason why i delayed filing a complaint but its out of her grasp for explanations to why we are being told the end of the month for the rest of the bed. why must we sleep on the floor over a month for something i could have gone else where and would have been sleeping comfortable. Problem with commission jobs is that a sale is the ultimate goal regardless of whether item is in stock. now that they have the money i'm obligated to just sit on my floor and wait? Not right at all i advise anyone to not shop there . other orders place at that store totaling over 10k have been made with similar issues.
8 months ago
Vy Nguyen
I haven't received my furniture yet because I just visited the Baychester store yesterday so this review is based solely on the customer service provided by Ms. Yacara Giles. Of course stepping foot in the door I already had my guard up ready for an annoying sales rep who would not allow my fiance and I to shop in peace but that was quickly brought down. Ms. Yacara's approach was endearing and personable. She wasn't trying to sell you the most expensive nor the most popular, her priority was to make sure we find something we liked within our budget. Shopping around the store with her felt more like I was walking with family not a salesperson. I say all this to say, if you find yourself looking for furniture at this location, I highly recommend you seek out Ms. Yacara for assistance.
1 month ago
Kayleigh Goodrow
Highly recommended. Excellent customer service and great delivery team. Exceeded my expectations.
8 months ago

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