Ashley HomeStore

It's time for a new interior and you're wondering who to turn to? The Ashley HomeStore furniture store, whose address is 401 N 1st St, Burbank, CA 91502, is here to help. This is where you can make your dreams come true and buy what you've been planning for a long time.

Fresh arrivals, good deals - all this is waiting for customers in our spacious showroom. Variety of collections will interest both classic and modern style lovers. We will help you beautifully furnish a room in the spirit of chic, loft or Provence.

Choose from a variety of textures, shades and materials. The qualified salespeople of the Ashley HomeStore store will help you to make your purchase and will be glad to answer all your questions.

The furniture presented in our shop is certified and made of environmentally friendly materials. Goods have a manufacturer's warranty.

Customers will be pleased with reasonable prices, and regular sales, promotions and discounts will help to save money. Ashley HomeStore store also provides additional services: pick-up, lifting to the floor, assembly by highly qualified professionals, delivery.

Location coordinates: Longitude - -118.3137740, Latitude - 34.1818350

Ashley HomeStore
Rate: 3.6
Address: 401 N 1st St, Burbank, CA 91502
Phone number: (818) 840-5620

GPS coordinates

Latitude: 34.1818350
Longitude: -118.3137740

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reviews

Ruth Holsinger
I'll make this quick and simple as we all have no time for an autobiographical review ???? Parking is not a problem ✅ Helpful staff. Shout out to Joel R. for helping us with our bed. ✅ Always ask for deals!!! ???? Go when this place is having sales events. ✅ This place is amazing. ✅ Have fun! ????
3 months ago
Angela Cummins
The sales person who helped us was great. I told him exactly what I wanted and he only showed what I was looking for. He gave us his card and we came back later the same day and purchased our couch. The couch was delivered on time and delivery was good also. I purchased the extended warranty for 5 years. Our couch is comfortable!
2 months ago
Sara Vester
Martin was the person helping is and he is the nicest most patient associate. He took the time and walked the whole store with us giving us all of his attention. Explained everything to us step by step. I thank you Martin!
2 weeks ago
Pampos Ioannou
There was a 40% off sale with some pretty low prices posted. We could only find one item with the super low prices. Everything else was much higher price with a push toward financing and getting a credit card for additional money off. The sales person was nice and definitely going for the sale. It was all pretty typical which is why I shop online.
2 weeks ago
Nathan Dunning
I had such a great experience at Ashley's Home Store. I was greeted by the greatest salesperson the moment I walked in the store. His name was Ali. He was very friendly and helpful. I ordered my furniture and a mattress. They were having a fabulous Labor Day sale which I absolutely appreciated. Great selection of furniture and accessories.
1 month ago
Dylan Swallow
I was assisted by Divyani De Marco and George Zaky. They were both exceptionally kind and helpful. They both made my shopping experience not only painless but enjoyable. I was on a time crunch and a budget, plus they found something to fit my style. I have recommended Ashley a few times since my experience. Thank you, I love my furniture!
1 month ago
Hugo Juurik
Sprawling furniture store with helpful associates. I'm leaving a 4 star just for the overly-persistent salespeople, but that's just furniture store norms. Ultimately a broad selection, worth a visit.
9 months ago
mary hellyar
I needed a sleeper sofa and came in because of the sale. The Sale is deceiving because there is no sale. Items are at their regular discount price. I purchased a sofa, but I had to spend more than I wanted as the delivery charges are quite high and then when tax is added it increases the price even more. I’m happy with my purchase and was very pleased with my salesperson, Joel. He was the best; no pressure and very professional. I would shop there again but be aware that the Sale ads are only a come-on.
1 month ago
Michelle Kramer
Had a great experience here. We found the right sofa set at a great price. Joseph was just lovely and super helpful! Would recommend to anyone!
2 months ago
Lisa Granato
Terrible experience. Our delivery was scheduled on Sunday however only half the couch was delivered!! There was no communication about this ahead of time and a random weekday was offered to us for delivery of the other half of the couch... My husband and I had to take another day off work for this. There is no respect or consideration for people's times. very disappointed with the experience and lack of communication.
1 month ago
WestanneVEVO
As soon as we stepped in to Ashley Furniture, we were greeted with a friendly face. Rashaan was assisting us for the time we were in the store. He was so helpful and answered all of our questions that we had. He was also very personable and so friendly!! We were able to purchase everything we needed that day, and he helped set up delivery and everything. I couldn’t have had a better experience in that store.
4 months ago
Adam Thorn
If there were 0 star I would give it to them. I ordered a table with 8 chairs they delivered it, but the table has too many scratches on it and nobody helped us to replace the table. They says that they can send a technician who can fix the scratches. The brand new table should be fixed? This is crazy. They have too bad customer service ever, and this is not the first time I have an issue with this store. The worst ever and no polite talking way with the customers. I am soooo MAD. Don’t go this store they are lier and don’t help customers as they need to be helped. They postpone each thing for weeks and it takes too long to contact them. Again, the worst furniture store ever and the worst customer service.
2 months ago
Harsha A
The Burbank sales rep, Vanna was very professional, personable, knowledgeable, very helpful. We had a delivery problem with the items we picked, and she helped us with the replacement, no problem. I would give the store 5 stars if it wasn't for the fact that their 55% off in-store "Black Friday" price turned out to be much higher than their website price...which seemed a little deceiving. So, check their website for pricing reference.
2 months ago
lorna williams
Avarage furniture but great and friendly staff, ask for Divyani
2 months ago
Azim Sayeed
Glen was awesome, he helped us pick out the couch that fit our house perfectly. I would recommend him over anyone else in the store. He knows what he is doing.
1 month ago
Rit Hammond
Great staff great service especially they are very helpful ???? Explain you everything in detail I like that store for my previous and future purchases Highly recommend
1 month ago
Karla Mckinley
Very nice sales staff. We worked with George at the Burbank store and it was a pleasant experience...he let us look without being pushy and was there if we had a question or concern. We bought the sofa sectional and ottoman we had been searching for. It had all the right things that are important to our life style!
5 months ago
Darlene
I had a wonderful experience shopping Ashley Furniture store. The person who took care of me was Joel, really nice gave me such good discounts. 2 days later I had my furniture delivered couldn't believe it was that quick. Thank you so much Joel
10 months ago
D Buster
This Ashley store will steal your information. I bought a sofa and paid it off completely on 3 months. Even still, it never said anything on my credit report about buying and paying it off. When I talked to the manager named Mehti and he was very unprofessional and he said that he didn't know anything and told us to call corporate. When you call corporate, they do not help you or take any responsibility. They simply tell you that they will call you back. After 5 months, I still have not gotten a call back and we have called multiple times and they still have not helped. This has been my worst customer service experience in my whole life. Anything that they told me ended up being a lie. All I wanted was to buy a couch and I got bad quality bad delivery, a lot of lies and a lying manager. Don't shop here.
2 months ago
Isaiah Smith
very very very disappointed. Don't buy their protection plan. its a lie. Never fixed anything.waist of money. the inspector came almost 30 days after filing the claim.He said we can fix this.But never did.Never fixed my damaged furniture and told me they can not fix the damage.Wont buy anything else from this company.They lie easily to sell product.
4 months ago
Tim Taber
Happy for the service from mr Martin Ruiz I get my sofa so thank you for good attention
1 month ago
faith morrrison
There was a very rude employee here that couldn't even answer my questions. Disregarded me to go and talk to another employee at the front . Then saw him just standing around doing nothing. What a waste of money investment ???? for the Ashley furniture place. Bad service . Where the customer service at customers should always feel priority first . SMH
1 month ago
Cathy Lee
Two weeks ago we made a $4k purchase, we first went there to buy a coffee table set and the salesman said shipping would be free and we’d have to only pay for assembly which was around $70 but we were still deciding if this was the one we wanted. Two days later we came back to make the purchase and decided to buy more things because it looked like there were good prices and after gathering what we wanted they told us it was actually the small number on the side that was the actual price. Which was weird to us because the coffee table set was the bigger number. Anyways we make the purchase and they said they’d give us a call that Monday/Tuesday. We let the days pass till Wednesday and no call so we decided to call customer service probably 5 times everyday for a week and never got a call back. It was two weeks and so we came to the store in downtown and they said we can only return at Burbank. Today we went there and they refused to let us return any of the items even the ones that still never left there wear-house because of their policy that they didn’t let us know and never mentioned to us. Their policy is set in a way where it’s impossible to return. They never answer their phones so how are we able to reach them within 3 days like stated in their policy paper if they won’t answer the call or help us in store. In store they kept talking over me and saying u have to call customer service. They even started raising their voice while I was trying to understand their policy and told us to move from the front desk to help other customers but we were still trying to receive help.... make that make sense. Anyways terrible customer service.
1 week ago
Robert Riggs
This review is for the furniture repair tech "Mike V. " We've had other techs come to our home who are nice but Mike is by far the best! Excellent customer service, very attentive and courteous! He also contacted Ashley on another issue we had and took care of that as well. He went the extra mile. Excellent customer service is hard to find these days so I have to post a review when we come across someone who provides just that. Thank you Mike for repairing our TV stand and following up on our couch issue. We really appreciate you!
9 months ago
Grant Sperry
I’ve been an customer for 15+ years and never a problem. Today spoke to Miriam c/s to return defective new rug. She say no returns accepted company policy. I’ve returned a defective bed frames there several times no problem at different store. This Burbank store is BS. BUYER BEWARE!!!!!
4 months ago
Hevyn Poret
It’s was horrible and this is the second time. The first time in December 2020 my delivery went from being scheduled from 2 weeks from the date of purchase to 5 weeks on the day of the scheduled delivery, after I took off from work to be home as well as I received confirmation for delivery the night before and at 6am on the day of delivery around 9am I received a text that said your delivery has been rescheduled and I had to call customer service. Now today I went back to purchase something else very simple and small, the sales rep that assisted me told me the price of the item with tax and shipping and I told her I didn’t to spend that much for shipping on one item and that i would return when I’m ready to purchase more than just 1 thing. So I continued to look around the store at other things and she approached me again and said that since the item was so small it qualified for free shipping. So I said okay fine I’ll take it. I paid for the item cash and then the rep mentions that it it will take 7-10 days for delivery when I asked was there a tracking number she said no it comes by UPS and that I would need to count 7-10 days from Monday and expect the a box. I said I like in a condominium and I don’t mind the shipping time but I at least would like a tracking number so I can know a time frame when to be expecting a package $600 box. She continued to say no there’s no tracking. And I would need to go stand in the customer service line to cancel and she walked away. At that moment I felt like she just wanted to make commission and make a sale. She wasn’t very honest about the shipping nor did she explain. I didn’t ask her for free shipping she approached me after the fact and told me that the item qualified for it because of the size. It was just a sale to her and poor customer service. I will not be back. I can go spend this kind of money else where.
7 months ago
Aaron Heller
Our experience at this store was great! There was a huge selection and everything seemed like good quality. All of the employees were extremely friendly and helpful.
10 months ago
Nicholas Ehrlich
George at the Burbank store was a great help. He was very helpful and patient. Took off 1 star because one piece of furniture that was supposed to be delivered was damaged. The company informed me ahead of time, which I appreciated. However, the replacement piece was never re-scheduled for delivery due to an error on Ashley Furniture’s end. I had to call the store and ask for the soonest available date.
7 months ago
Brian Hildebrant
I liked the variety of choice and the great help received from the staff. Thank for making shopping enjoyable
3 months ago
Joseph Xerri
When you will buy they are nice amazing and helpful. They make you buy what you dont need they give you discounts and offers that you get them online as regular price, it is almost impossible to return something even though the agent convinced you of the warranty and lastly they charge you hundreds of dollars for delivery just because they don't have stock. My story: i bought a tempur pedic mattress value of $2199 plus tax i ended up paying $2875 because they made me buy protector which supposed to cool u just a little but actually it burns you cause it's made of nylon plus a box so that your mattress stay in straight position all this things just for the mattress warranty plus delivery charge of $269 after 3 weeks we realized that the mattress has bedbugs and after spending so many hours on the phone they finalized it by saying california doesn't return mattress. WHY!!! every other store in california they do return the answer was no we dont return any delivered and handled items they do not have return policy so you begin with something and you get stuck in it be careful i don't recommend at all
2 months ago
Roselyn Hanson
We were greeted and assisted by JJ. She showed us the differences in the selection of sofas with recliners, in color, fabric, function and price. She is very knowledgeable about the products and services offered and worked to give us the best price without any pressure. We came for one item but prices with sales were so good, we bought four pieces: the sofa with recliners plus matching reclining chair, another sofa and an entertainment center. Thank you JJ.
5 months ago
Lauren Matthews
Got king size bed from here. Most of their furnitures have dark tone, but I found they have several bed set have bright color, and the white bed match my home’s ocean style. Also got mattress from here, didn’t want to bother to find mattress from other place and pay delivery twice:/ Their delivery is good, they installed the bed at my home, pretty quick. All in all, I love what I got:) by the way, you can bargain the price????
6 months ago
Robert Bryan
Mr. Rashaan Johnson the sales man was very helpful and professional. I’m so happy with my dinner set the delivery was on time and the delivery guys were very Attentive everything went well.
4 months ago
Ebrahim Ahmed
The customer service at the Burbank location is absolutely terrible and most (not all) of the employees are completely incompetent. I ordered a couch and out of nowhere they cancelled my order and had no reason to share with me as to why this happened. One employee (Lucy) blatantly lied to me saying she told me my order would be cancelled and then said she doesn't remember speaking to me. She should be fired immediately. The amount of money that customers come into this store and spend to receive this type of treatment is unacceptable. I emailed the store manager and called the store multiple times and he never responded to my email or calls. Again, completely unacceptable. Ashley corporate needs to clean house and hire professionals with adequate customer service training because these people have ruined what should have been an exciting time when moving into my new home.
2 months ago
Garrett Amos
If you shop here, it will bring your credit score down. I bought something on March sixth and and I played it off now it's July thirty first and it never shows that I bought or payed anything off. When I talked to the manager named Mehti he told me that the company that I got the couch through filed for bankrupt and there was nothing that he could do but I had put my trust into Ashley and they should have some responsibility over what happens to costumers because if their stores.
2 months ago
Ariel Hernandez
Worst customer service experience of my life. I cannot remember a single time where service was this bad. I purchased a living room set ($2000.00). Set was delivered, unpackaged, and assembled by the delivery drivers. During the unpacking of the delivery, the drivers noticed that one section of our couch was missing its legs. The driver did us the favor of calling customer support himself, and they told him 2 days to have the missing legs mailed and delivered to us. So, we figured why would we have them take back the entire set of furniture, if we only have to wait two more days to have the legs delivered? So, we signed and kept the furniture. I call customer support myself to confirm the shipping of the sofa legs. the representative said she didn't know what I was talking about, and that the legs would take at least 2 weeks to be shipped. On top of that, she was insanely rude, and condescending. She told me that I had to contact the store directly to fix this. So I call the store where I made the purchase. This must be a family owned business because the customer service rep who answered the store's phone was off the bat rude and completely unhelpful. I told her I would be heading to the store to figure this out. I get to the store, and speak to the sales manager. The sales manager tells me she's sorry but there is nothing they can do to speed up the process of getting the legs delivered. She's offering me store credit to put towards a future purchase (yeah right, like I'm going to spend more money there). The sales manager offers me $100.00 store credit, what the hell can you buy at Ashley's Furniture for $100.00? Nothing. The sales manager even suggested I buy a fake plant ($70.00) and even had the nerve to laugh as she suggested it. She then tells me it's going to be 3 weeks to get the legs delivered. At this point, I've heard 2 days, 10 days, 14 days, and finally 21 days to have legs delivered when it took less than a week to get the sofas. I asked to see the stores return policy...so get this...THEY. DON'T. HAVE. ONE. She tells me that once you sign and acknowledge that you have had the furniture delivered, it's completely out of their hands and there's nothing more they can do. Now, I have a $2,000.00 piece of furniture sitting on the floor that cannot be used. Backtracking a little here, the second rude service rep just happen to be sitting close by when I was speaking to the sales manager, I told her I thought she was rude and that google and yelp have several negative reviews simply because their customer service is so bad. She actually told me that they never read the negative reviews. I honestly laughed at this, what a shocker, right? I'd give this a lower score if it was possible. It's no mystery why a customer service rep who's pushing 50 years old is only answering phones at a furniture store, shocker right? I'd say, if you're going to shop at Ashley's Furniture, don't shop at this one. As I understand it, this one is managed, franchised, and independently owned from other Ashely's stores. Garbage service. And to the customer service rep at the store, I hope you enjoy your job and hang on to it for dear life, because you're almost obsolete. UPDATE: received the missing sofa legs today 3/9/2021. Only two of the legs came, not four, and all are missing screws. Thanks again Ashley’s for the amazing experience. UPDATE #2: Finally received the last two sofa legs 3/21/2021. But missing screws still. I give up, buying the screws myself and assembling myself even though I paid for each of those services.
1 week ago
Nikki Behnke
Great store , with great customer service. I’m happy with my furniture and service.
6 months ago
Kathleen Birch
Joseph Vardeh was a great help to me. He explained everything to me so I could make an informed decision. Thank you!
4 months ago
Kristina I
My partner and I were having a difficult time finding an affordable living room set but this Ashley Furniture Store actually helped us out! They had a sale going on which made all the prices awesome and if you can get help from someone specific, I recommend Pravin Bhambri who was super helpful and gave us all the information we needed clearly when buying our living room set. Thank you :)
5 months ago
Karen Toothaker
Shehvon, the sales lady was extremely nice, courteous, and patient. She helped out with every issue I brought up to her.
1 month ago
Nadia Savelieva
Service is good, they will try to sell you no matter what. We got money return due to impossibility to deliver. Furniture came in dirty, no instructions, technical support takes about 20 days to attend your request. Still waiting for them, so I can't tell how good or bad they are, and still having doubts on the guarantee they offered. Let's hope we'll never need it.
3 months ago
Annie Han
Love the store. Good customer service.
1 week ago
holly Matz
Horrible service ! We bought a couch because we were moving. The couch delivery date got rescheduled TWICE !!! We were left in our new home with no couches. Clearly they just enjoy taking money and changing delivery dates at the last minute. Never buying stuff from here again.
7 months ago
Patrice Milton
Good furniture, just do some research and find out what the materials are used in the stuff you want to buy. Some tables use real wood for the tabletop but then cheap out on the base & legs.
7 months ago
Shanyn Chapman
Please use caution when dealing with Ashley furniture. Should your run into an issue, calling corporate office won’t get you anywhere. The corporate office refers you to “escalation specialist” which is another term for some guy working from home earning peanuts so they could care less. They end up saying the stores are independently owned so they have no say. Again use extreme caution ⚠️ prior to purchasing from this store especially. When I contacted the store, an animal named Lucy answered. She answers the phone in such haste and and her fork tongue speaks so fast as to not catch her name. I had to slow her down to understand her name. Her low brain waive length caused her to get upset and hung up. I called 3 additional times and she would pick up and deliberately hang up. So unprofessional and embarrassing. Ultimately I have not received two chairs of a dining set ordered in October of 2020. 8 months later and still no chairs and no one taking responsibility. All that aside, the poor representation by LUCY at Ashley Burbank needs to be spotlighted. She is very rude, insulting, dishonest, aggressive, unintelligent, uneducated and baaaaad for business. Buyer beware. Also check out Scandinavian Design. Way better furniture, better quality and reasonable prices. Also top notch customer service.
6 months ago
Jill Bird
I purchased a electric recliner ! Within 3 days the USB charging port FAILED. I did not purchase a warranty . So I am S.O.L. Signed Ben Dover
1 month ago
jeff bockhold
Although the store was very busy, KC Gray was excellent, we were very pleased with his service and patience. Returning Customers Jr
6 months ago
Mark Wickstrom
When I purchased leather furniture set,they offer me protection plan ,I paid around $200 something more than 200,they told me is a good co ,because it is leather, they told me it will cover any scratches ,and even ,if you seat and accidentally .aking whole, I called the insurance co ,for some scratches, they told me send pictures, I did ,after 2 months ,back and forth, they told .e they are waiting for vendor respond and we will send you material and a tech and we will take care of it after another . Month they email me that. It is not covered, please don't purchase any protection, all are BS
6 months ago
Neal Cannon
Wery, wery nice consultant. Thanks for your job.
2 months ago
B Cat
I cancelled some items because delivery will take 6 to 8 weeks and they told me to wait for my check after 15 days. I’ve been trying to call but it’s extremely hard to reach them. I got hold of their billing department and it’s only now that I got a CASE Number on my refund and will again wait for another 15 days to get my it. I will not buy or recommend this store ever again! Be careful when paying cash purchase and make cancellations because they’ll hold your money fir the longest time. Not fair!
7 months ago

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