Ashley HomeStore

It's time for a new interior and you're wondering who to turn to? The Ashley HomeStore furniture store, whose address is 401 N 1st St, Burbank, CA 91502, is here to help. This is where you can make your dreams come true and buy what you've been planning for a long time.

Fresh arrivals, good deals - all this is waiting for customers in our spacious showroom. Variety of collections will interest both classic and modern style lovers. We will help you beautifully furnish a room in the spirit of chic, loft or Provence.

Choose from a variety of textures, shades and materials. The qualified salespeople of the Ashley HomeStore store will help you to make your purchase and will be glad to answer all your questions.

The furniture presented in our shop is certified and made of environmentally friendly materials. Goods have a manufacturer's warranty.

Customers will be pleased with reasonable prices, and regular sales, promotions and discounts will help to save money. Ashley HomeStore store also provides additional services: pick-up, lifting to the floor, assembly by highly qualified professionals, delivery.

Location coordinates: Longitude - -118.3137740, Latitude - 34.1818350

Ashley HomeStore
Rate: 3.6
Address: 401 N 1st St, Burbank, CA 91502
Phone number: (818) 840-5620

GPS coordinates

Latitude: 34.1818350
Longitude: -118.3137740

Location on the map

Get directions

reviews

Christophe Ryan
Huge choices, very nice and helpful personal. Salesman Harout came earlier to work to make changes in our order.
2 months ago
Rgo Go
KC is an amazing customer service associate and helped us get the best living room set! Can’t wait to have our couch and loveseat! Thanks!
10 months ago
Lolo
Delivery guys had no masks. One of the guys had a bad attitude, and delivered my chest with damage. They were not too careful with my purchase.
1 month ago
Chris Sanford
I bought a good couch and they gave me a decent amount of credit.
5 months ago
Glynis Cranefield
Vartan helped me out. He gave me a great deal and explained the real differences between the furniture.
3 months ago
Tyler Gabrielle
I normally but all the time from Ashley very disappointed as bought 2 bedrooms sets queen size with mattress.It’s been 2 years with our mattress and every time you lay down sounds like it’s cracking. I contact customer service and have informed me that they are unable to doing anything as warranty is only for 1 year. It’s unbelievable that you would spend that much money on mattress so they can only last you less than 2 years. Do not purchase from them buy elsewhere were they will give you warranty. Salesman added protection plan which doesn’t even cover the mattress. I am very disappointed all we wanted is for them to exchange them as that is a defective from there warehouse.
9 months ago
Jim Penn
My experience at Ashley Furniture store in Burbank was great !! KC was my representative and he was really great, super detailed in the products. He was able to get me a great deal with my bedroom set, and mattress !! Would go back to !
7 months ago
Noah Hall
Bad service I ordered a bed in gray and got a brown bed and they are not willing to replace it with the color I ordered my money they knew to take with a smile
3 weeks ago
Susana Canon
Really bad experience with this store.. we bought a sofa in this store and they delivered the sofa on March 19 the delivery people decided to leave the sofa in the middle of my building stairs.! One of the delivery guy told me that he call to the person in charge for the delivery and she gave him the order just to leave the sofa in the stairs..! So they left and leave us with the sofa in the stairs so we have to pay a guy so he can help us put the sofa inside our apartment.. I went to Ashley store and the lady in customer service told me that the stairs in our building looks dangerous for their delivery people ???? lady are you serious..???!!!!!! We hade in the passing years others furniture stores delivery for us and they never complained about the stairs..!!! I really regret going to Ashley honestly.!! Ya'll so ridiculous and unprofessional store..!! Bob's furniture delivery for me yesterday and they placed our new dining table all the way to our apartment..!!! Bob's furniture is the best..!!!
6 months ago
Elizabeth Caballero
Yesterday I went here shopping with my mom, found a few things we liked. Looked around for someone for a little bit and asked how we could get the desk. I was told " about 2 weeks *laughs* here is California these are all show rooms we don't have any stock it has to get shipped from another state ". We left and bought a desk at big lots online that I'll be picking up in a few hours. Disappointed because I love Ashley's furniture I ordered my sofa and TV stand with heater from online about a year ago now. My tv stand/ heater was delivered in 2 boxes in about 5 days from when I ordered and my sofa I picked a day when I ordered for in home delivery they came on time and put it together super quick !!! I won't be shopping in store ever again sadly only online !!!
1 week ago
Geeta rani
Everyone should read the feedback and look at the rating on Yelp. The truth is this place is horrible and I should have read the yelp reviews before walking into that awful place. Worst customer service ever. Very unprofessional and rude. I should have just spent more money somewhere else to avoid the headache of dealing with these people.
7 months ago
Meghan Miller
GLEN was so nice, attentive, funny. I would come back just for him. Thank you for our new dining table and TV stand.
10 months ago
Hernan Lopez
Worst costumer service ever...never buying there again. I had a delivery made for a dining set and the delivery man dropped my chair and damaged it and I have been trying for more than a month for the store to get it replaced and nothing
6 months ago
James Horton
My family visited several furniture stores this weekend, and Ashley Homestore was by far the best experience of them all. We were warmly greeted at the door and the staff was friendly, patient, and helpful. Our salesman, Martine, was very thorough and knowledgeable about the furniture in the showroom. He worked with us on our interests, budget, financing options, delivery, and even suggested options for removing our old furniture. He displayed exceptional customer service and met all of our needs. I am extremely happy with the service he provided as well as my purchase. I would highly recommend Martine and Ashley HomeStore in Burbank to anyone looking for furniture!
7 months ago
John Sewell
Considering they deliver over 2 million dollars of furniture to people’s homes, I’m so happy with their service.
7 months ago
Grzegorz Ganczar
DO NOT SHOP AT THIS STORE..IT IS A FRANCHISE NOT CORPORATE OWNED !!! THEY WILL BE VERY NICE WHEN THEY SELL YOU THE FURNITURE AND THEN YOU SIGN THE CONTRACT WHICH IS NOT IN YOUR FAVOR AT ALL SO READ THE DETAILS. THE FURNITURE TOOK US 30 DAYS LONGER TO BE DELIVERED..WHEN I TRIED TO CALL TO COMPLAIN..THEY NEVER ANSWER THE PHONE SO I HAD TO DRIVE 30 MINUTES BACK TO THE STORE TO TALK TO SOMEONE.....AND THEN THEY HAVE AND ATTITUDE. I FINALLY CALLED AND SPOKE TO ASHLEY FURNITURE CORPORATE OFFICE AND THEY SAID THEY GET SO MANY COMPLAINTS IN REGARDS TO THIS LOCATION BUT THERE IS NOTHING THEY CAN DO SINCE IT IS A FRANCHISE. I STRONGLY ADVISE YOU GO TO A CORPORATE OWNED LOCATION... ON TOP OF IT THE WORKERS ARE RUDE BEYOND BELIEF THE MOMENT ONE HAS A COMPLAINT. IF YOU EVER WALK IN THE STORE GO TO CUSTOMER SERVICE AND JUST LISTEN..I GUARANTEE THERE WILL BE SOMEONE COMPLAINING!!
9 months ago
farhad farzbod
Good deals and friendly service.
4 months ago
Lisa Gibson
Basil Saleh was so helpful! He spent 6 hours helping me pick out the right bed, frame, bench and diningroom chairs. He's a gem.
7 months ago
Tim Gallagher
My girlfriend and I went to Ashley's to look for a mattress, not thinking we would find anything. But we had the pleasure of meeting Rashaam one of the sales associates and he was very helpful, what a great guy. He helped us decide on what matters would be best for us. We ended up purchasing a tempurpedic bed. Omg! Amazing! I highly recommended this place. Great service and great furniture.
2 months ago
Livinginsideurhead
We went to Ashley’s to just look at dinning room tables to get an idea on pricing. We were greeted by MD in the front of the store. We successfully walked through the store without having MD follow us and he gave us space (I’m used to sales people following us through the store with no space). MD was available whenever we had a question. He was very friendly and knowledgeable. It was honestly the best experience in a furniture store I’ve had. We ended up walking away with a new dinning room set and sofa set. I will update when we get the products. But ask for MD when you come here. He was honestly great!
1 month ago
Tamar Garland
We purchased our now worn-out couch here in 2009 and visited to find a replacement. Unfortunately, the sales staff is now commission-based and it's akin to going to a bad car dealer now. We had several sales people uncomfortably confronting each other for our attention ("That's MY client, you know?") and when we left to go home and re-measure our space, we were followed by yet another salesperson, annoyingly berating me: "Why do you need to go home to measure? You know how big your space is - just buy right now!" I turned around and icily retorted, "Back off - right now! Don't you dare treat us like this!" Sorry, Ashley Furniture - we won't EVER be back. I'll willingly pay more for a non-pressure environment, and for better furniture.
6 months ago
martin eder
Salesman was very helpful and not pushy. Love their assortments.
7 months ago
Katy Lawson
Ashley furniture stores in Burbank has nice items but has to improve their delivery service. They sent a message for delivery on a Sunday pm & expect a reply before 6:00 pm & as I was not able to reply on time they pushed back delivery for another 2 weeks. Delivery was again scheduled & we waited on that schedule & nothing came only to find out that their delivery address was wrong! I had to come to the store each time to resolve the matter and by the way delivery fee was & $179.00 for the 2 items that I can even fit on my car. This fee should have been waved with the aggravations & stress I have to endure...Ashley furniture, you are an “international” company so you should be able to do a good job!
2 weeks ago
Sharon White
MD was professional, knowledgeable and had a great sense of humor. He provided service without being pushy. He was nearby for questions but did not intrude and hover. Beautiful showroom. Manager was great too.
2 months ago
Nathaniel Zoelle
Found the perfect couch at the perfect price with a quick delivery. Excellent service from Hunter.
8 months ago
Justin Mohr
I’ve been shopping for furniture for years and never really liked it as it always seems so overwhelming to me. Well that changed when I met Roya. She spent 3 3 1/2 hours with me as I had an entire house to furnish. Her knowledge, expertise, kindness and most of all patience made this experience a pleasant and exciting!! Thank so much for everything you did for me and for taking the time to design my new home!!
2 months ago
Phoebe Pun
We purchased some furniture and experienced several delays as expected due to to covid-19, we called corporate and we were not helped when inquiring about another delayed shipment of our last couch piece that was part of our new living room set. They ended up canceling our couch order ????????We went today to the Burbank store and were helped by Miriam who answered all of our questions and helped us IMMENSELY. She was awesome and was so nice to us. Thank you again Miriam
2 weeks ago
Sara Merlo
If I could give this store 0 stars I would. They sold us two sofas under false pretenses. When we spoke to the manager Medi/ Mendi, before even saying a word to him, he approached us extremely hostile and aggressively and after we got a chance to explain our situation, he acted very rude and again gave us false promises. He put Rashaan as the sales guy to help us out (who happened to be very kind and polite) and everytime he would approach him for a question he just yelled at him infront of customers. That " manager" should not work there at all. He does not know anything about customer service or has any people skills the guy even refused to give us their corporate number. If u need to purchase any furniture avoid this particular location. All they do is lie to you until you make the purchase and end up screwing you when there is an issue with the products you purchased. Apperently they do that often because before it was our turn to speak with the manager, there were two other separate customers with the same issue.
6 months ago
Nomi Nomathemba
Bought our furniture from here last year. Very friend staff here. Work with Vana! She. Was great, very knowledgeable and works hard to get you to the price you need. I reddening recommend working with her with you go to this Ashely’s. Overall after a year our experience has been good with this place. We bought our tempur pedic mattress and the adjustable base. It has been working wonders for us, very conformable and relaxing.
3 months ago
Mike Solis
With everything going on with the economy today we are always looking for ways to safe; And today was not the exception because Ashley has so many different products to choose from and the savings were great. The sale staff that helped me was an amazing human being. I am very satisfied customer thank you Ashley.
6 months ago
Johanan Vargas
We worked with Basil Saleh at Ashley Furniture in Burbank and he was wonderful. He worked with us to get everything we wanted at the price we needed. He was kind, patient and very helpful. We appreciate his help and are very happy with our purchase (and the price!).
4 months ago
johannes koedood
I am moving and need several items for my new house. I found a sofa, loveseat and chair, all of which recline. I also got a dining table with 4 chairs and a cabinet for a flat screen that includes a heater that looks like a fireplace! Thomas was very nice and quite helpful. I enjoyed my shopping experience very much!
3 months ago
Tyler Austin
Cross bars missing when delivered. It has been over two months. Kept calling but has not been able to get answer when parts will be shipped. Terrible experience! I posted several times a photo here but someone who kept deleting? Is it Google or Ashley?
1 month ago
Kenny McCormick
MD was a very knowledgeable and kind salesman. He did not pressure us in any way and answered all of our questions. Thanks to MD, we were able to find a great couch to fit our families needs!
2 months ago
Flora Romero
It's a nice store, decent furniture. Must get a huge "discount" to avoid being over charged. Ask you sales person for the details or they will take you for a ride... Financing IS negotiable. Just say you're no longer interested...
1 month ago
Richard Fitts
Terrible customer service. We bought a bed and a tv stand from this location, and paid $180 for delivery and setup. Sales team was good but it seems like once we paid in full up front, all service dropped off a cliff. Our tv stand was not delivered and we were not notified until I was signing off on the deliveries. Delivery team then told us we would be contacted within 24 hours of next delivery. Turns out the item was on back order. 3 weeks later, still no calls, emails, or texts as to when we would see the tv stand. I dropped the customer service line a complaint and they assured me I would be contacted by the end of the week. Didn’t happen. Finally we get a notification that the tv stand is being delivered. Delivery window comes up and I call the delivery man, Victor Vasquez, to coordinate the delivery. He did not answer any of my calls or texts. My pregnant wife let’s them into our home and tells them where she wants it setup. They got her to sign for the furniture and when she turned back around, Victor was gone. I attempted to contact him again and was unable to reach him. Not only is it incredibly frustrating to pay for the furniture, in full, up front and not have any clue when you will receive it, but the fact that the delivery company employs people that will take advantage of a pregnant woman like this utterly disgusting. Especially when this is their “premium delivery and setup” service. This ordeal was the worst customer service experience I have ever received. Beware shopping here
10 months ago
Iqbal Khatri
Thomas was very helpful, clear and precise with the details and made it very easy and fun to get furniture. We would recommend anyone go to him. He's an exceptional person and great to work with
4 months ago
Dan
Prices are definitely on the expensive side
1 month ago
Jessica McGuire
Worst customer service in the world. Spent $2k+ on a couch set for my vacation rental. They didn't come on the delivery date set nor did they contact me to let me know about this. Been on hold and calling support for days with no firm resolution. Would not recommend Ashley even to my worst enemies.
5 months ago
Konrad Toczylowski
Lots of inventory. Good customer service.
6 months ago
Joe Kennedy
Furniture is great, prices just a little high. I did feel like the representatives make you feel uncomfortable, following you around and pushing you to buy something. Why want you finance it, it's no problem.
4 months ago
George Monteleone
For delivery don’t expect to get it on time , customer service is phenomenal until you pay and buy, after that don’t expect to get the same customer service, I don’t recommend this place at all
9 months ago
Denny LI
This place is horrible. Do not buy anything at this store. I bought a bed and it came with missing pieces. I went the store and spoke to LUCY who was extremely rude and dismissive. I wasn't trying to return the item justvget replacement and everyone there was unhelpful. Called customer service never was able to speak to a person. Kept getting dismissed. Needless to say dont buy there.
2 weeks ago
Corey Hill
Horrible customer service. I bought TV table was told and given a receipt which said the table will be delivered in 1 month. It has been more than a month now, no one pics up the phone at store... have been trying for last 4 days for hours... today some customer relations guy picked up and said your order won’t be in for another month. If i have issues i need to call store, who never pics up.. never going to buy anything from here or ashley. I am done with them.
2 months ago
jose oropeza
I trying to talk to a customer service rep got hung up on 3 times .then trying to speak to the person that picks up the phone she didn't even let me talk so rude and she hung up on me.all I wanted to ask what was a better time to call ???????????? disappointing with such rude service.
5 months ago
Michael Kontny
I am extremely frustrated with the process of trying to get my couch that I purchased TWO MONTHS ago delivered. When we purchased the couch, I was told it would be two weeks when it was delivered. It was quickly pushed to a whole month after purchasing. We were fine with that. The day before our delivery came and we did not receive a call as promised to give an hour window for delivery. After calling 4 different numbers I finally was able to speak with someone. She told me that even though no one called to tell us, it would be another 23 days before our couch would be delivered (today), and yet again without warning it has been pushed again with no news on when it will arrive. We have already sold our couch in preparation. I have been on hold all morning trying to figure it out.
2 months ago
Juan Vazquez
Terrible service! Its seems like no one from this company returns call. I called the corporate # to file a complaint. their messaged said that hey would call you back in 2 business days. that was 2 weeks ago and I'm still waiting for the call. I called the store and asked for the manager to call me, I was told Silva manager would call me back but never did. I called again and spoke to Nari. customer service personnel. She said, she would help me and just give her 2 todays to look in the account and she'd call back. Again, I never got a call back from her. I tried my sales person Basel, He is not willing to help at all. he was giving me the ran around. even though he is cause of the problem. I bought a bedroom set for my son. when they delivered it the mattress was not included even though on receipt clearly states that it would come with the mattress. I called Basel to tell him that I need the mattress because otherwise my son would have no where to sleep because we got rid of of his old bed. Basel was not willing to help. he kept making excuses. He told me that he would send me another mattress in 3 weeks. I told him we cant wait that long. my son needs a bed to sleep on. 3 weeks is unacceptable. This is when I tried to call store manager, corporate # and customer service but no one is returning my call. The bed was delivered 9/16/2 without the mattress. They are delivering the mattress on 10/6/2020 so they making us wait about 3 weeks for the mattress that supposed to be delivered on 9/16/2020. My son will not have a bed to sleep on for 3 weeks. I usually don't write reviews but I felt this time I needed so no one goes though this horrible ordeal. I called the store today to try to speak to someone. I was waiting for 30 minutes and when I finally got someone on the phone. I was not sure if she was pretending she couldn't hear me but I could hear her really well, I don't any static in the line at all, plus I was calling from my office land line. She kept saying "hello, I cant hear" and hang up. Another example how horrible the service is!
1 month ago
Helene
Great customer service. Nice selection. Amazing sale. They are open during covid.
3 weeks ago
Jason Crayne
Called and spoke to Mariam/Miriam, who was extremely rude, speaking over me and unexpectedly putting me on hold without asking, and then rudely saying that she did ask me to hold and that “my coworker is here next to me so I know I said that”. I recorded the conversation of the manager of this store would like to review. Candidly, this employee should be removed from any kind of customer-facing role. Absolutely terrible service and interaction. My recommendation is to just look in-store and buy online, because the follow-up service post-purchase has been TERRIBLE. The online support can’t see in-store order details, and the in-store staff are just awful.
2 months ago
Mouse
Our store person was Edith Rodriguez and she was amazing. Very helpful, incredibly friendly and super knowledgeable. Would seek her out next time we come in to make a purchase. Thank you so much.
3 months ago

Popular places from the category Furniture store