Ashley HomeStore

It's time for a new interior and you're wondering who to turn to? The Ashley HomeStore furniture store, whose address is 401 N 1st St, Burbank, CA 91502, is here to help. This is where you can make your dreams come true and buy what you've been planning for a long time.

Fresh arrivals, good deals - all this is waiting for customers in our spacious showroom. Variety of collections will interest both classic and modern style lovers. We will help you beautifully furnish a room in the spirit of chic, loft or Provence.

Choose from a variety of textures, shades and materials. The qualified salespeople of the Ashley HomeStore store will help you to make your purchase and will be glad to answer all your questions.

The furniture presented in our shop is certified and made of environmentally friendly materials. Goods have a manufacturer's warranty.

Customers will be pleased with reasonable prices, and regular sales, promotions and discounts will help to save money. Ashley HomeStore store also provides additional services: pick-up, lifting to the floor, assembly by highly qualified professionals, delivery.

Location coordinates: Longitude - -118.3137740, Latitude - 34.1818350

Ashley HomeStore
Rate: 3.6
Address: 401 N 1st St, Burbank, CA 91502
Phone number: (818) 840-5620

GPS coordinates

Latitude: 34.1818350
Longitude: -118.3137740

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reviews

KTTK YT
Amazing!
6 months ago
don jones
Would only allow me to review if I put a Star, Ashley in Burbank deserves —stars if it allowed me. We have shopped at Ashley’s for all our home furnishings. Our home is filled with all there merchandise. We placed an order with Ashley’s on May 30, 2020 for a Full bed for my 8 year old daughter. Our daughter was with us and picked her mattress to go with her YOUTH bed. The sales man MD Mostafa spent almost an hour trying to figure out how to input the correct Mattress in the system, he even called for help twice because he kept choosing the wrong item. THAT SHOULD HAVE BEEN MY RED FLAG! The bed arrived 1 month and 1/2 later as we were aware of this. The driver who delivered the mattress started bring down this huge mattress that we did not choose along with a full box to go with it. We told him this is not ours. The bed mattress was wrong and not only that not for a youth bed. As an adult it was super HIGH image having your child sleep on it. The delivery person told us he cannot return it and to speak to the store to resolve the issue. So, that I did. I called the Burbank store and spoke to MD Mostafa, of he acted like he had no clue and said I’ll call you this afternoon. This afternoon became never. The girls the answered my phone call keep pushing me away and constantly put me on hold. There line was they are with a customer. The kept explaining that I was a customer as well ( you can imagine that meant nothing to them now). I request a call back from the manager. So I called again then demanded the Manager ( we are now approaching the end of the week) she gave me there famous line I have to call you back there is nothing I can do without getting an approval. We are now on week 2, of no call back. My husband and I drove to the store and asked for Silva. It was like everyone new our story and they all were talking and looking at us. Silva could not answer why she had no answer for us and insisted there was nothing she can do but give a a smaller base board. We were so upset, imagine buying a Brown couch and they send you a white couch you DID NOT PICK and they say sorry that’s what you signed for. Silva kept attacking us with you picked and signed for it, we never picked that mattress and there was no resolution, Silva never offered a solution nor an apology. The least she could have helped see what happed and why the wrong mattress was sent. I hate to say this word but they scammed us. The sales man MD would not show his face. Silva is not a manager. She has no clue what customer service is. She would not listen nor understand that this HUGE mattress cannot even go with this youth bed. Finally, Silva said I cannot help you guys, she told us to stop talking loud and relax, how can anyone relax when you pay money for something for your child and someone delivers you something wrong and the store will not fix it. She walked away like a coward and said I cannot help you people. We are a approaching week 4. No call from any manager or higher up. Nothing resolved and my daughter still no mattress. We will never ever shop at Ashley’s again, and I will never step foot in the Burbank store ever, and I advice you not too. I have already sent a letter to corporate which they will ignore. I hope this review is enough to show that you cannot do this to people, especially repeat customers! Never again Ashley’s.. We will let our friends and family know what kind of people Ashley Burbank people are. As for Silva, I hope no one has to to deal with the manner she treated us!
4 months ago
Alexander McQuaid
I can’t describe how wonderful the sales man who’s name was Argin and the manager who was somaya we’re treating us when we visited. They were supper nice, supper friendly and knowledgeable about their products. I am highly satisfied and will definitely go back for more purchases
1 month ago
Siana Jannesari
Wanted Extra-firm mattress, they do not have any extra firm but only have medium firm! I DO NOT want medium firm but only prefer Extra Firm! I ended up getting a advise from Ashley HomeStore sales guy to sleep on the wooden floor instead of shopping for a extra firm mattress! Let me tell you this, I will not sleep on the Wooden floor but get mattress that I want from somewhere else! Learn that costumer is always correct! Do not slip your tongue at costumers!
8 months ago
Henry Troup
Very poor customer service. Not the first time around as well. My slats broke and I’ve been requesting for it to be replaced for about a month now. The first time around I went in store to get an inquiry, they had filed a claim and said someone will come within DAYS. It’s been a month, and had went in store again to follow up but all the lady said was, “well there’s nothing we can do, you have to wait for a technician.” Not very helpful and unprofessional.
6 months ago
Uriel Correa
Dont buy anything. Poor quality. I purchased leather kitchen chairs after 6 months all leather cracked on all 6 chairs and protection they sold on the chairs doesnt cover anything. Very disappointed
2 months ago
Robert Philbrick
Bad customer service is not good I have been waiting for 4 months for a part of my order. I will never purchase anything from Ashley again.
10 months ago
rodney swailes
We purchased 4 bar stools (Porter Counter Height Bar Stool) from Ashely Furniture store in Burbank on June 16. The promise date on paperwork for delivery was June 18. We used a gift card that they had given us to make the purchase. In September 2018 we purchased a king size cooling Temperpedic mattress ($5k) from them and we were given $200 in gift cards to use on our next purchase. When we were given the card we were told we can use them on anything. The manager stated it can only be used on regular priced items and charged us regular price in order for us to use the gift cards. I have called the store and customer service over 5 times on this order and keep getting told lies. First they said it will ship out on June 18, then June 24 then June 28. Finally they set up delivery for July 14 then never showed up. I am not sure if we will ever receive the item. Every time I contact the store I am given another excuse it’s not in stock or warehouse doesn’t have it. I have asked to speak to store manger but they are never available. The item shows available in stock ready to ship on the Ashley’s website. Please read my review be aware of this store never accept gift cards ask them to give you a discount on your purchase instead. Worse experience ever they lost us as a customer for life.
2 months ago
Annie Croft
Terrible customer service! Extremely uneducated and rude management! If you want to pay for something double the price, and get your stuff delivered months later make sure to visit them! They literally “LIE” to you about the delivery date just so you make the purchase! They will make sure to fail you and be rude to you! Oh and try to call and complain! They hang up! Make sure that you expect the delivery company to deny your scheduled delivery date!
1 week ago
Amanda K
I got exactly what I want, Ema was so knowledgeable and helpful, she answered all my questions and guided me to find exactly what I wanted for a great deal.
2 months ago
Nekesha Jackson
I want to thank your associate Souhaila for a great customer service provided. She is the best. She is the reason I came back to Burbank store.
2 months ago
BARBARA Jean
Fantastic place. Sarah was an absolute pleasure and a pro to work with. Highly recommend the store and it’s saleswoman!
3 months ago
Corey W
I was going to actually give them a terrible review based off of my experience with one of their managers and don’t get me started on their corporate office. They are absolutely useless. Sasha in Sales was great. She did her job well and explained everything. Chris Barker was the manager that really turned everything around for the entire company. If it weren’t for him and Miriam helping me with my situairon, this would have been a whole other review. The call center gave me different original prices than what was shown to me on my receipt. So I felt like I was being taken advantage of. Chris and Miriam are the epitome of customer service. They made it right without argument and made sure I felt like I was treated fairly. If you need help at this store go see Chris! He knows how to treat his customers!
1 week ago
Brittany Patterson
The worse furniture store I purchase a bed for my children and it’s been 6 months and they keep changing the delivery date I canceled never again buying from this store also very expensive store not worth it !!!
1 month ago
Tasheena Schweim
Martin our sales person was very helpful. He guided us through our options and we are very happy with our selection.
4 months ago
Moonlight Tempest
The worst customer service when you want to return.I won't recommend you to purchase stuffs from this store. The time of purchasing will charge you really fast but the time of refound they're playing .I canceled my mattres a week ago but i didn't still received my refound. They dont have machines for refund(manager said because of covid we don't have refound machines) but they have machines to charge you. The refound person who was doing my refund was realy rude . They dont have answer for your question.They are good saler
8 months ago
Rich Rich
Five rating because Mr. Bee was very patient with us and not pushy. Gave us options and we decided what was best for us. ????
3 months ago
parul sharma
Purchased twice in this store. Both time service was good. The down size is that they lie to you. They don’t tell you the truth. I purchased my bedroom set with mattress and they made me buy the mattress protector because I was financing it. The sales person told me that I can bring the mattress protector anytime and exchange for a new one as long as I keep the packaging. After 3 years, I decided to get the mattress protector replaced and called in. They told me that it was only for one year after that I have to buy a new one. No honesty, not coming back. So sad because I really liked this store.
1 month ago
Reem
The sales lady, I think her name was Andreana, so SO NICE!! We are from out of town and could not purchase from there, but I wanted to so much! She was so friendly and helpful. One of the most pleasant experiences we have had during our stay in CA.
4 months ago
Diana Wilson
Man, these guys are a bunch of finessing thieves. So I went into the store to purchase a new bed frame on Black Friday. In the store, the pricing was $1,700 with 40% off, however, when I check online the original price was $800.00. So technically In the store they bumped up the price and stated %40 off to make you think you got a better deal. BS. So technically in store it should state the original price, online match price, which is $800 plus the %40 off equaling to $480. That’s what I should’ve paid for my bed frame, instead I ending up paying $1,200. I am now canceling my order and going somewhere because this seems like a scam and very unethical. A bunch of dishonest individuals. It deserves zero stars.
6 months ago
Kimberly Mills
Came with my mom here. Had the best help ever by RICH GOMEZ! He is your go to guy! Honestly he was very helpful my mom really loved him! We went to other furniture stores and they were awful. Ashley's furniture vibe was very friendly and very helpful. Definitely coming back and taking to RICH again. He just gained two buyers forever! Thank you so much RICH!!! Leaving very very happy because of you !!! And thank you to PAM the manager who helped us so very much!
10 months ago
Jonelle Maras
Rashaan gave exceptional service. He went above and beyond to provide reasonable deals, and was extremely patient. He provided excellent customer service. He'd be perfect as a sales manager.
5 months ago
Evangelista Alexandre
Easy, Breezy! Walked in and was immediately greeted and offered help! Fell in love with my new sofa and for an amazing price! Jaw still on the floor with that deal! Sarkiss was so attentive and worked on getting everything delivered the weekend of a major Holiday! Impressive! Pam the sales manager was also very warm and welcoming! Edwin the store manager made the experience even more exceptional! Thank you for helping me find my new sofa so easy and painless! Coming back for more!
1 week ago
Ethan Radcliffe
Joseph was a great salesman. He was knowledgeable and friendly.
1 month ago
Matt Hunt
The store has good employees like Kc Gray he was very kind with us. We will come back again because of great customer service. Thanks
2 months ago
Nir Sabag
Buyer beware!  I  bought items at their store, they delivered the items, I returned some items, then 3 months later Ashley Furniture calls me saying I owe them over $400. Patricia from Ashley’s said if I do not pay, they will either send me to collections or show up at my house to get the items.  I paid for everything at time of purchase! I was in the store several times after and they even refunded me money. I have spent hours on the phone trying to reach the Regional Manager, no response. I am in disbelief on the customer service, organization and scamming that this company is doing. I did NOT finance anything, I paid for it at the store in person and it took over 1 month for the items to get delivered. Why would ashley’s deliver items is it wasn’t paid for? Do not do business with Ashley’s!! PLUS, they have dated furniture and it is not quality furniture either!
6 months ago
shepherd francis
Had a very good experience here. Ervin spent a lot of time helping me and my son find our perfect mattresses and bed frames. Can’t wait to go back to furnish the rest of our rooms.
2 months ago
Robby Keller
Thanks to Mirna I now have exactly what I was looking for. She was also prompt and ready when I showed up to my appointment. She even got me a measuring tape so I can do my own messuments
5 months ago
Charles Samuels
Good people
5 months ago
Pitts Photography
Didn't like a lot of there furniture, but everyone has different tastes so to each there own
2 months ago
Christine Kloosterman
The worst furniture company. I waited for my order which was out of stock at the time of order. I went personally to the store to inquire and was assured I will receive my item by 22 November 2019. End of November the item did not arrive, I called the customer care and this time they assure me it will be delivered hy UPS by 2nd Dec. This did not happen again. I called in to the Burbank store and all the customer care could say is " we don't have the item in stock " . Seriously? No courtesy to follow up ?
1 week ago
Beth Boldt
My brother and I walked into Ashley HomeStore and we were immediately greeted with a smile by Souhaila. We mentioned to her the specific piece of furniture we were looking for and she immediately took us to every piece that might fit our need. She stayed with us the entire time and never lost interest in our mission, as we looked at each and every option in the store. Once my brother and I agreed on the first item, we began looking for a coffee table and matching end tables and, again, she stayed with us. I’m sure she would have given us our privacy if we had requested it, but we preferred to be shown our options. The process, up through and including the transaction was stress free and so easy. Souhaila was courteous, professional, thorough, knowledgeable and friendly. Having been to a competitor less than a block away just before going to Ashley HomeStore the reception was much cooler. The competitor greeted us, pointed to us to the general direction of what we were looking and did not offer any assistance. No guidance whatsoever! Interestingly enough, the store was fairly empty. Our experience between the two stores was like night and day. The customer service provided by Souhaila was top notch. As a result of this experience, we highly recommend Ashley HomeStore.
2 months ago
Ashley Glover
I had the best experience at Ashley Furniture!! Edwin is the best Manager that store can have. The friendliest & so helpful. I will not work with anyone else but him! He’s the best!
6 months ago
H adams
My experience at Ashley Furniture was phenomenal. The staff was very welcoming and helped attend my needs as soon as I walked in the door. The manager Pam was also extremely generous making my purchase quick and easy. I would recommend Ashley Furniture to anyone look for an amazing experience and a smooth purchase.
6 months ago
Ken Phares
This like going to buy a used car. They double the Normal price of the couch and then tell you it's 50% off. What a joke!
4 months ago
Matthew Fett
The store sales people behind the counter would not except our refund claim pretty much stuck with your purchase even if they send you the wrong product and sale you a knock off. Beware doing business with this ashelys furniture store not happy!
3 months ago
Yuvette Maze
Worst service I have ever experienced! We had a second item delivered and asked that an extra item from the first delivery be picked up during the second delivery and they said sure no problem. Second delivery day comes and the driver says he cannot take the extra item back. I call the Ashley store in Burbank and they say just throw them away. Its the size of a bed! I spent over $10k with Ashley and got terrible service. Maria from the Ashley store in Burbank is too incompetent to provide any level of customer service. She sounds like she could care less about what I am saying. She is rude. Maria's supervisor should address this issue with Maria because it has now caused me to go spend my money at Living Spaces every time I need furniture in the future. I haven't even had kids or bought a house and will be taking all my business to Living Spaces. Good job Maria, you are an outstanding employee when it comes to running customers away. You should just quit now you are so rude and unprofessional. Terrible store. Don't even go in.
6 months ago
Miguel Hartford
People never ever buy from the store there are layer there are doesn’t care ,there are want sell furniture without any promise fraud and trash company!!!
6 months ago
Kelly Christensen
Courteous, helpful staff. Fast delivery on time and with text tracking updates the week and day of delivery. Beautiful high-quality dresser!
4 months ago
Jenny Wang
The service was really great and the staff was very helpful!! I felt like I was welcomed and I got the best satisfaction out of my Ashley Furniture visit. The manager Pam was amazing and very helpful! I would suggest anyone to come here and shop, this store is the best I’ve ever been to!!!!
4 months ago
sam watson
Absolutely horrible experience. I paid for a sectional and rug during their 34 month financing at the Burbank, CA location. The delivery guys were a third party and were extremely rude. They tired to bring the couch up the stairs for about .2 seconds and told me it wouldn't fit. They began to offer me a service under the table for $80 to bring the couch up. I called the help line and was on hold for more than 30 minutes without any clean explications. They could not tell me who they had sent to my house. I asked why i got a blank truck deliver my items and not an Ashley furniture and they had no idea. They then offered to reschedule my delivery for two days from mt original date. Come that day, no confirmation email, and they wouldn't be able to send out the items until mid week. I ended up going to get the items all the way in San Bernardino from my house in Burbank. The warehouse associates were extremely helpful and were the only good experience I had with the company.
6 months ago
Christy Cote
We just relocated from Atlanta to Los Angeles and have to buy all new furniture. My salesperson was Frank Vinci. He is very knowledgeable and patient. I really enjoyed my experience at this store. The management (Eli and Liz) and staff (Maria and Miriam) are friendly and welcoming. And I got an awesome deal!!! I will definitively return. .
5 months ago
Dave Dyer
Sales lady sold us “pieces” of a large sectional couch that would never be possible to actually put together as a smaller couch, instead of just showing us to the smaller couch section. When the two pieces that obviously don’t fit together arrived and we sent them back, they refused to refund AND claimed they’d never seen us before nor sold us this Frankenstein couch. Avoid at cost.
1 month ago
Roman Herman
We had a wonderful experience! Our sales person Emma was great, she was kind and a amazing seller. The store manager Somi was also kind she gave us many offers and deals. We bought many things from Emma. This is a good place to come and buy your furniture. Somi and Emma were perfect! I would for sure come here again and let my friends know about Ashley furniture if they need new furniture.
2 months ago
Joshua Lombard
Rashaan was very friendly and was very knowledgeable on the products. Great customer service
2 months ago
Doc Van
I had a great time visiting the store, they have great customer service. I was able to see different choices before making my decision, they were able to answer all my questions in a very respectful manner. The manager and his team are very welcoming. I am happy with what I purchased.
6 months ago
Vivian Seth
Delivery’s are not on time. Customer service is hard to contact and rude. I’m starting to think I’ll never get my couch. Stay away from this head ache. I’ve been waiting 2 months.
4 months ago
Kenneth Roth
Hi! I’ve purchased several pieces from Ashley’s in Burbank on different occasions and they all have been a pleasant experience. The staff is very attentive and they offered me VIP treatment on every one of my visits. I would most definitely recommend Ashley’s to friends and family as their home furniture store.
4 months ago
lisa perez
Beautiful showroom with so many different choices and styles. Anthony was extremely helpful and able to answer all of our questions. He helped us find the perfect mattress for comfort and price. Our new mattress and frame arrived exactly as described, most restful night of sleep we've ever had. Definitely going back to Ashley Furniture for a living room set.
2 months ago
Matthew C
Amazing service by Silva, definitely deserves a raise and promotion. She treats you like family and takes all the time needed to walk through the store to meet your needs. As a newlywed couple, she made our bedroom and living room furniture expense feel like a small purchase!! Thank you Silva!!
1 week ago

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