west elm

It's time to update your furnishings and you don't know where to turn? We invite you to the west elm furniture store at 2 Main St, Brooklyn, NY 11201, United States. Here you will fulfill your cherished desires and find things you've been looking for for a long time.

Season's best deals, fresh arrivals, furniture market trends - this and much more awaits you in our spacious sales area. Variety of collections will interest both classic and modern style lovers. We will help our customers to beautifully design a room in the spirit of loft, chic, modern, high-tech or minimalism.

Different materials, colors and textures are available to choose from. Qualified salespeople of west elm salon will be glad to answer all your questions and will help you to make a successful purchase.

Furniture is certified and made of environmentally safe raw materials. We provide a guarantee on all goods.

Customers will be pleased with reasonable prices, and seasonal discounts and sales will help to save money. You can order additional services: installation by high-level specialists, pick-up, lifting to the floor, delivery.

Location coordinates: Longitude - -73.9910361, Latitude - 40.7036861

west elm
Rate: 3.7
Address: 2 Main St, Brooklyn, NY 11201, United States
Website: westelm.com
Phone number: +1 718-243-0149

GPS coordinates

Latitude: 40.7036861
Longitude: -73.9910361

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reviews

Julia Michaelis
Great customer service! I never regret spending money at West Elm because the quality of their product is incomparable.
5 months ago
Ashley Thomas
My daughter ordered this desk 5 months ago for her 15th birthday. It finally came in today. With great anticipation, we assembled it tonight, but were gravely disappointed when the flimsy fasteners you used to join the two tops together …
3 weeks ago
Kate P
West Elm your service level Is the worst I have ever experienced! Your delivery estimates are always unreliable and you can't track your deliveries! I've been called "a too demanding customer" from the store manager in Chelsea only because …
7 months ago
Sarah Azoulay
After 16 weeks of waiting for an overpriced couch here’s what West Elm delivered: Two completely different sectional styles/sizes, damaged, and the quality team will not resolve this problem. DO NOT WASTE YOUR TIME AND MONEY
1 month ago
Scott Taylor
Looking over these reviews I really wonder, how I could have such a horrible experience twice? For the second time I have returned an item via online purchase and the fact that it has been a month since I started the return process and 10 …
10 months ago
Nick LaFlamme
Really nice store Cynthia has great customer service
6 months ago
Nomi Nomi
Love the design here! I am definitely a big fan of West Elm. I purchased a lot of pieces here recently. I will visit the store to see the furniture or decorations first and then order online. It is really helpful to see how west elm store …
7 months ago
Tamas Borsai
Love this place! Awesome showroom. Friendly staff. Best West Elm place Ive ever been to. They have a second floor BTW. I missed it, because of a tight schedule. They have a coffee shop as well. Best turmeric chai ever!
6 months ago
Jud Thompson
Would give zero stars if I could. We bought a couch, said it would be here in Jan. Deliver was 1 month late...then they cancelled on us. Then they said they couldn't find the couch. Then they rescheduled and delivered the wrong couch! The …
6 months ago
Kimberly Clarke
I'd seen west elm but had not gone into a physical store before. This one was quite nice, and I... wanted to buy everything. The store is laid out cleanly, with small tableaus mixed with general displays. The store is well lit, and the staff were ok but a bit slow at the registers.
1 month ago
Ghita Petru
We ordered a product from the West Elm website knowing that this Christmas gift for our daughter was not going to be delivered until December 28. Knowing this, we would just send a picture of the product in a box and that would have been …
10 months ago
sara ganji
Pretty decent home and decor shop! Quite expensive though. But it’s nice to stroll through!
11 months ago
AKIF KHANANI
The store over charged me $137 because they mistakenly rung up the wrong product and it wasn’t until a couple weeks later when I was reviewing my expenses with my accountant that I find out. I called the store several times in a day where …
9 months ago
Paul Carter
Great shopping experience. Steven was awesome.
6 months ago
Bar Wolk
I have never experienced worse service. The entire process was a fiasco. I'd recommend everyone to stay away if they want to keep their sanity.
10 months ago
Dan A
Singlehandedly the worst customer support experience I have ever had. Purchased a couch in August, promised 6-9 weeks for delivery. It's now November, and after many (many) hours on the phone with customer support, my couch is.. …
1 week ago
Milan Brlik
We are still waiting for our Remy Sectional Sofa. Since our order in mid September we patiently waited for the estimated delivery which was dated by 07 Dec the latest. It has now been postponed to March (!!!) without even notifying us. I …
10 months ago
Alvin Wescott
Tony and Cynthia at the register were fantastic- warm, friendly, and helpful behind even a glass protector and mask. Great experience, will be back.
11 months ago
Princess Villeza
Great experience with Alberto! He was very helpful and provided great service. Came in with my wife to purchase a couch and he answered all of our questions. I’ve purchased from this store and the previous location around the corner several times and have always had a great experience.
11 months ago
Anna Schafer
The quality of west elm products are actually fine. However, if you ever had any issue (wrong order, billing issue, etc) and you want to get it resolved by customer service, you would probably have zero chance. I had numerous calls with them and feel frustrated.
5 months ago
Devon Slimjim
Don’t buy west elm! Their customer service is extremely bad! Broken item and won’t give you any response. Trust me, go to buy from wayfair, it’s cheaper and deliver much faster!
1 month ago
Wren Miller
extremely helpful staff but the item i wanted to see wasn't on the floor. perhaps call ahead!
1 month ago
Michael Duarte
ordered a sheet set in October of 2019. It's been over a year and I have not received them or been refunded. I've called three times. Their customer service representatives have told me that the hold up is because their third party vendor …
5 days ago
Vazir Fatehi
Located right in the heart of Dumbo in the newly opened Empire Stores. West Elm is not only a great match for the neighborhood, but also for the throngs of tourists. The store offers everything to make your home beautiful and more …
10 months ago
Soo Lee
I feel so frustrated about their service, I got a damaged product and the driver took it back. After that, no one told me what I should do and they don’t give me any response about the broken order. Don’t buy their product if you want to get your furniture soon! I’m wondering how this garbage company exists??
1 month ago
Florencia Schwarz
A place where you can know the living of New Yorkers.
5 months ago
Steven Chabot
Such great customer service. Dani, one of the home stylists, was a pleasure to work with and so helpful.
3 months ago
Caroline MENDY
Great things! Design fashion home! The mugs are my favourites!
8 months ago
Karenmarsland
I love this store in this part of the city. Very spacious, comfortable to move inside and not counted. Very nice store staff and always helpfu.????
6 months ago
David Streit
Love this store, but do NOT shop online at West Elm during closure (despite the sales). Ordered a West Elm rug, got a Pottery Barn lamp. No worries, it happens. Called Customer Service and it was impossible to get through to anyone. When i …
7 months ago
John Nabors
For some reason they hold the customer responsible to pay for shipping when buying from the store. Shouldn't the store be responsible to keep items in stock? Otherwise, design is nice and quality is decent, not really worth the money.
11 months ago
Laurie Buchtmann
Great location and decent service for how crowded it is. If it's too much, enjoy this view:
5 months ago
Theresa Wyzykowski
Love this store and everyone is super helpful!!! If I could describe it I would say fun and exciting!
9 months ago
Bertha Quijada
Type of place that's made for window shopping. Lots of cute, unique knick knacs and home goods. Rating more for the coffee place though, which is absolutely solid.
11 months ago
Tarah Garvey
I ordered a table online, and opted for in store pick up to save the delivery cost (it was just a small end table). I was offered the floor model, and for what sounds like computer system issues, given all kinds of odd offers for shipping …
11 months ago
Rachael McLaughlin
The staff just stands around and acts put out if you ask them to help. We were here to buy several pieces but no one could be bothered to help. We went and found furniture and dishes elsewhere.
7 months ago
Wendy Brand
Large variety of mid and upper end styles in couches
11 months ago
Joeyena love
I admit some of the design is good. However, the quality of west elm furniture is seriously low. Even Ikea has a relatively more robust quality. If considering the price it is almost a joke. They probably put too much emphasis on marketing …
8 months ago
Randy True
Very very poor customer service experience. I ordered my couch online and ended up canceling my order because I went back and forth about delivery and payment issues (caused from their end) so many times. Very disappointed in the experience and the lack of customer awareness considering the price of the furniture
7 months ago
Isabella Dyess
Nice furniture great place and people to deal with
3 months ago
Narelle Sisley
Beautiful items. Gorgeous location. And great sales.
6 months ago
Abay Arystangaliyev
Best West elm. A converted warehouse with epic views of the Brooklyn bridge and Manhattan. Great place to buy souvenirs. Has a little cafe, which is cute but food is overpriced.
7 months ago
Catherine Armstrong
Customer service is on point Furniture is expensive but worth every penny.
1 month ago
Benjamin Lebron
My wife and I recently bought an apartment. We ended up going to West Elm, (2 Main Street Store) to buy our rugs, dining and coffee table. We worked together with Sam Rogers. She is a wonderful designer that made the process of buying …
5 months ago
Troy Nason
I brought in a return of a faulty product (sheets that had developed holes in them in less than 18 months). I fully expected the staff to be kind, considerate and helpful and stand by their product quality, but instead the manager on duty …
9 months ago
keith edwards
I’m am currently on the phone with west elm and they don’t even know it because they picked up the phone after making me wait 10 minutes and now I’m listening to noise and conversations. Mind you this is the 1-888 number. West elm you …
7 months ago
Greg Gregory
Incredibly friendly and knowledgeable team. We bought our couch on the spot and we were enjoying a movie on it later that evening! Will absolutely be back!
9 months ago
Rochelle Punit
Great feel. Very busy. Some great ideas
11 months ago
karnik modi
This is the only New York location worth visiting. Helpful staff that goes above and beyond to help. They even extended a sale for a couch I wanted but didn’t purchase because I had to measure my apartment first. I’ve tried the other New …
8 months ago
Max Sanchez
West Elm just provided me customer service that far exceeded what anyone could hope for! I had been looking for a set of dinnerware that they sold a few years back. My friend had the dishes and I absolutely loved them. My friend died and …
11 months ago

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