CheapOair

137 W 25th St 11th Floor, New York, NY 10020, United States is where CheapOair is located.

Customers, guests and partners can always turn to the company's employees for cooperation.

The CheapOair organization shows a high quality approach.

GPS coordinates on the map: longitude - -73.9934265, latitude - 40.7450954

CheapOair
Rate: 1.1
Address: 137 W 25th St 11th Floor, New York, NY 10020, United States
Website: cheapoair.com
Phone number: +1 646-738-4820

GPS coordinates

Latitude: 40.7450954
Longitude: -73.9934265

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reviews

Kristin Marcum
THE WORSTTTTTT, I booked two plane tickets to Hawaii for July 2020 but due to the pandemic I obviously had to cancel. I received most of my money back as a credit (of course not all because why would anyone ever do that) I then booked new flights with my credit for 2021 later in the year and still had several hundreds leftover that they said I can use in the same year to book another flight (American Airline changed their policy due to COVID-19 to allow passengers to use their leftover credit) Here I am tying to book a new flight and they are now saying my credit was forfeited and that there’s nothing that can be done unless the original agent who booked my last flight calls me back.... 3 days later and no call back while flight prices are raising. They just want your money, DO NOT USE THEM.
5 months ago
JM P
I used cheapoair for years;however their customer service is unacceptable! I was on hold for two hours and when agent answered me, I could hear that she was outside somewhere in the park, hearing children's voices and screaming. I told her I had emergency to change the ticket, since cheapoair changed my ticket without asking me and gave me whole new 9hours of layover when I had 3. She just got rid of me by telling that system was down. I could barely hear her voice, because of the wind. this situation is very unprofessional. I asked her to call me back when system would be up, she said she can't take any of my info and can't call back. I guess she couldn't write it down in the park. Chat is also a mess, I was waiting for an agent to reply me forever. Will never buy from here again!!!
5 months ago
Phil Nadeau
Do yourself a favour and do not purchase airline tickets, hotels or anything from CheapOair. It is a complete scam. We've bought their premium insurance so we could cancel for any reason. When we went to cancel they said no policy exist. We have been on able to get our refund from them for a cancelled flight Due to covid. We recorded them acknowledging we were due a refund. When you call their customer service it is in India and all they do is lie and lie and lie. Save yourself all the grief and aggravation. Please send this post out to anybody and everybody you can.
6 months ago
Joshua Ballew
I had used cheapoair for 10 years, and generally had good experiences. This has completely changed in the last 12 months. They constantly cancel your flight sometimes without notifying you, and sometimes booking you on a new flight whose connection leaves before you would even arrive. If the drastic changes do not work with your schedule you can get a refund within a month for the price of the ticket, but they will not refund their service charges even though they are the ones who make the change canceling your original flight. I will never use cheapoair again.
6 months ago
Rochelle Mays
Worst experience ever. Everyone says something different. No one is actually helpful. You spend forever on hold. Their definitions of 2-3 minutes need some serious work. Never will I do this again. Takes forever to get a refund regardless of it you pay for trip insurance.
8 months ago
Melissa Vaughn
Horrible customer support and service!!!- They sold a flight to me that didn't exist, that was cancelled way before the day of my trip and they never contacted me to let me know. I have called them so many times and even after waiting for so long they still give me excuses and have not given me my refund. I lost my flight, I was stuck in another country because they never told me anything and they just said it was confirmed when the flight was not!! They are so bad!! I just recommend not to use Cheapoair. I definitely NEVER will!
7 months ago
Brandy Craig
WORST SERVICE EVER.. BOOKING NO 70205873 TO CEO SAM JAIN. HAVING SAID IN POLICY THAT I CAN CHANGE DATE ON MY BOOKING AT NO COST DUE TO COVID19 POSTIVE REPORT PRIOR TO 72 HOURS OF DEPARTURE AND STILL THEY CHARGED $1272 ON MY CREDIT CARD FOR NO REASON AND NOW KEEP PUTTING ME ON HOLD FOR 4 OT 5 HOURS. NOBODY WANTS TO ANSWER MY QUESTION. I HBE BEEN TRYING SIMCE 2 DAYS SO I DONT GET CHARGE FOR NO SHOW. BUT STILL NO RESPNSE FROM THEM AND I HAVE DECIDED TO DISPUTE ALL CHARGES AND ALSO FILE OFFICIAL COMPLAINT FOR CONSUMER DEPARTMENT ONGOING FRAUD. I HAD ENOUGH OF THIS AND CANT BE ROBBED AGAIN. THEY ARE THE REAL THIEVES. THE CEO OF cheapoair SAM JAIN IS REAL CULPRIT BEHIND ALL THE FRAUD. I WILL BE MAKING COMPAIN ABOUT THIS CHEAPOAIR. I HABE BEEN BOOKING ALL TRIP THRU THEM AND THEY CANT EVEN HELP EVEN I HAVE EVERY RIGHT TO BE HELPED DURING COVID19. THEY ARE ROBBING US EVEN DURING THE COVID19PANDEMIC. NOT SURE IF I COULD FILE FRAUD CHARGES TO THIS CHEAPOIR AT POLICE STATION AND TAKE THEM TO COURT. I COULD NOT FIND THEIR CORPORATE EMAIL ADDRESS OR PHONE NUMBER TO RAISE THIS CONCERN AND PUT WORD IN CEO SAM JAIN'S EAR ABOUT IT. ALL THE SUPERVISIOR ON PHONE ARE PUTTING EVERYONE ON HOLD AND DISAPPEAR LIKE A GHOST AND ALSO HANG UP MY CALLS FOR 10 TIMES WHICH IS OVER 7 HOURS EVERYDAY FOR LAST 3 DAYS.
7 months ago
Charles Homan
For locally may be they're okay but if you plan on booking an international flight you're better off going through the airline and booking with them. Because anytime you have any questions about your tickets CheapOair will direct you to call the airline company yourself and find out yourself they have nothing to do with it once you have bought the tickets from Cheapoair and also when you call their customer representative they sure do not identify his/her real name makes you feel like you're talking to scammers. haha
8 months ago
Rexanne Collins
How they still in business with 1 star ratings? With the pandemic they seem to just toss the problem to the airline directly. Wont go above and beyond in customer service. They seem to only be in business not caring for their customers. I wony ever buy thru Cheap O Air again. Waste of time &Waste of money buying thru a Travel Agency.
9 months ago
Ian South
They are all cheats and frauds. They still owe me 1250.
5 months ago
Jojo Hendricksen
Very very bad service, I have been calling them for my refund for 5th time. They charged me extra but never got a refund, If I get a chance I would have not given any star for it, please please my sincere request not to go with them, I had a bad experience and never ever suggest any of my friend.
11 months ago
Marissa Elliott
CheapOAir own by foreign country scamming US Citizen. they cancelled my flight due to Covid-19 but never gave me refund. I'm glad that I live in NYC so I can file small claim and report to Mayer or NYC to cancel their business license, so they can't make fool to US Citizens.
11 months ago
Subodh Bhide
They are the worst. I could go on for hours but I AM TOO BUSY ON HOLD WITH THEIR WORTHLESS REFUND DEPARTMENT WHILE I FILE A COMPLAINT ONLINE WITH THE NY ATTORNEY GENERAL'S OFFICE.
8 months ago
Michael Trifillis
This company is not right.....I never even checked in this room but was told that I can't get a refund nor just even a credit I would never recommend cheapoair to anyone bad business they don't deserve the one star
7 months ago
Mike Julvezan
CHEAPOAIR is thief AND HELPS AIRLINES TO ROB PEOPLE WITH TICKETS FOR REFUND
6 months ago
Gapizov Sultan
The name says cheap, but you won't expect the service to be the worst on the planet (Cheap). A group of brokers take your question, then put you on hold for 300 hrs, calling the airline, then come back with a partial answer. If you ask again, be on hold again mostly for the next 3 days.
4 months ago
Gwendolyn Stokes
Terrible customer service! It took them 5 months to refund me, often giving me the wrong information on the status of my refund! Then almost 6 months later, CheapOair contacted me on a request I had made to speak with the manager, 6 months later!!! Don't trust them. Just BAD service! I would NOT recommend them to anyone!!!
10 months ago
Jana Jaber
If I could give this a negative 1000 star review, I would! This is the worst travel service company ever!! After confirming with them that our flights were still valid with American Airlines, they issued a cancellation fee of $105 to our bank account and refuse to reverse it! I WILL NEVER USE THIS POS COMPANY AGAIN AND WOULD URGE EVERYONE TO READ THIS REVIEW AS WELL AS THE MULTITUDE OF HORRIBLE REVIEWS FOR CHEAPOAIR. CHEAPOAIR MEANS CHEAPO COMPANY AND CHEAPO CUSTOMER SERVICE!!!
1 month ago
Jack Burger
If they had a zero star I would put it without hesitation! The absolute worst customer crevice ever! Never have I been treated like this in my life, they try and make you feel down, tell you that you are wrong, once they find out your calling about a refund the whole attitude changes, they put you on hold for 30mins- 1 1/2 hours just to hang up in the end, if they tell you to wait a certain number of days for your refund just know it’s never coming because once the last day for said refund passes they will tell you to wait more days. They also ask you to understand from their point of view due to the pandemic..............YOU ARE A MULTI MILLION DOLLAR COMPANY, WE A HARD WORKING PEOPLE WHO BATTLING TO MAKE RENT!!!
3 months ago
Brian Llewellyn
Worst company ever. NEVER BUY A TICKET WITH THEM. Costumer service is horrible
10 months ago
Yanemi Sarabia
Please NEVER buy through CheapOair!! It’s a scam I was promised a refund since June 16th 2020 for a SaS flight canceled due to COVID. Four months, and many follow up mails and calls later, they have no idea when could they send my refund and blame it all on the airline. They give no explanations, no updates, no alternatives. Just to wait even tough the refund was supposed to arrive in maximum 2 billing cycles
2 months ago
Rachel Lamory
afer 9 months they didn’t return my money
9 months ago
Meg Cohen
This company is still a worst company and I’m very sure about that Pls guys don’t buy tickets with them They don’t deserve even a star ????????????????
11 months ago
Edye Conkerton
This company is a scammer, they force you to buy the plane ticket to be able to see the flight information and if the flight schedule does not work for you, they tell you that the ticket has no refund and they keep your money.
2 months ago
Mitchell Ruilova
Right before boarding my airline they cancelled my connecting flight -only to hike the price of my ticket. I would not wish this cheap o air to my worst enemy
5 days ago
Mike Rouse
TERRIBLE CUSTOMER SERVICE. THEY CAN'T SPEAK ENGLISH. THEY HAD TO REBOOK MY TICKET IT HAS BEEN 3DAYS NO TICKET. WHEN I CALL THEM THEY KEEP SAYING WAIT FOR FEW MORE HOURS.
3 months ago
Angie Brown
They charged me a lot money to Reebok airline ticket after the Turkish airline canceled my trip and I got nothing I called the agent told me few hours and I told him you are liar because I called Turkish airline they said no body request rebooking or paid any money all agents very bad stealing your money
3 weeks ago
Golden Rule
This is the first time, also is the last time. You shouldnot have this company just want to give people's money.
11 months ago
Sandra Little
Cancelled my flight within 24 hours - no refund and no credit!
3 months ago
Roberto Fonseca
Worst customer service ever, clear scammer and will never refund you
2 weeks ago
chris dawson
Why would you give the option for travel protection when you do not back it up !!! worst service ever .
6 days ago
Elaine Whitehouse
Terrible customer service, they will not answer their phone.When you accidentally do get a customer rep, they are in India and the phone line is very hard to hear and the reps are hard to understand, especially when roosters are crowing in the background. I have not been able to contact a supervisor.
4 months ago
Jeremy Dahm
They are thieves they had cancelled my flight and they didn’t refund anything and is almost 9 months of trying and they don’t answer and they hang up the call many times i was checking the state of refund for 9 months in process and just for only 20 % of the total price they are thieves i don’t recommend it for any one try another agency they are thieves
10 months ago
Marissa Collins
For those who’s are trying to book flight from Cheap OAir, please don’t do it, because if you have any issue, if you try to call them mostly it take an hour to answer your call and even they they not answer, and if you asking questions about refund they put you on hold and after waiting long they disconnecting ur call, they are very bad people
1 month ago
Arthur Hawxhurst
they gave out my number to an individual, and he scammed me.
1 week ago
Meg McConville
Scammers,cheating,terrible service Don’t use cheapoair
11 months ago
Brent Johnson
terrible experience..total scam..don NOT use them
5 months ago
Nick Sergent
Terrible customers Service, not trustable at all
5 months ago
Chase Howard
Terrible travel service
11 months ago
Bill Gagnon
Fraud!!
10 months ago
Mersad Redzovic
Buenos precios y buen servicio
8 months ago

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